FAQ

Frequently Asked Questions

To make it easier for you to find answers, we have compiled and answered some of the most frequently asked questions about Izy App. If you have questions about specific buildings, please contact the person in charge of your building.

Canteen solutions

What does a canteen solution cost for businesses?
Costs vary significantly by model. A traditional staffed canteen typically costs NOK 80-150 per portion including staff, ingredients and operations. Unstaffed solutions range from NOK 60-100 per portion. With a digital canteen platform like Izy, you can optimize existing operations from NOK 3,500/month - and typically save 15-25% on food costs through AI-based demand planning. Calculate your savings with our value calculator
What is the difference between staffed and unstaffed canteens?
A staffed canteen has its own kitchen with dedicated chefs and daily food production - ideal for buildings with 200+ users who value variety and a social gathering point. An unstaffed canteen uses self-service refrigerators or vending machines with pre-packaged food - suitable for buildings with 25-200 users without kitchen infrastructure. Both models can be combined with a digital canteen platform for ordering, payment and food waste reporting.
How do we reduce food waste in the canteen?
Start by measuring waste daily across four categories: overproduction, buffet waste, plate waste and storage waste. Most canteens can reduce food waste by 15-25% through forecast-driven purchasing, adjusted portion sizes and daily follow-up. With Izy, food waste is logged automatically, and AI prediction calculates the expected number of guests so the kitchen produces the right amount. Hausmanns Hus reduced food waste by 24% and saves NOK 34,000 per month.
What does the Food Waste Act require from canteens from 2026?
The Food Waste Act takes effect on 1 July 2026 and requires all canteens to do three things: map where food waste occurs (due diligence assessment), create an action plan for reduction, and publish an annual report. The Norwegian Food Safety Authority conducts inspections and can impose fines. With Izy, you get automatic food waste logging and pre-formatted reports that meet the legal requirements.

Property management and digitalization

What is a tenant app?
A tenant app is a mobile application that gives employees and tenants in commercial buildings access to building services from their phone - such as canteen ordering, meeting room booking, visitor registration and fault reporting. For landlords, this means satisfied tenants, lower turnover and a modern building experience that attracts new leases. Izy App brings everything together in one solution from NOK 2,499/month.
How do we digitalize the operation of our commercial building?
Start with the services that have the greatest impact: canteen (often 30-40% of the operating budget), meeting room booking (eliminates 37% ghost meetings) and service requests (replaces email and phone). A platform like Izy brings these together in one app for end users and one portal for operations, so you don't have to manage separate systems. Data from the platform provides insight into actual usage, cost per service and tenant satisfaction. Contact us for a no-obligation walkthrough
What is facility management software?
Facility management software is digital tools that help you operate and maintain commercial buildings more efficiently. It can include everything from service order systems and energy management to canteen administration and tenant communication. Izy stands out by combining facility management with AI-driven canteen optimization and a user-friendly app that tenants actually use daily. See what Izy offers facility managers

Booking and access control

How does digital meeting room booking work?
With digital meeting room booking, employees see available rooms in real time, book directly from their phone and receive automatic reminders. The system can automatically release rooms if no one checks in - 37% of meeting room bookings are ghost meetings. Administrators get occupancy statistics that reveal whether the building has too many or too few meeting rooms. Izy offers meeting room booking as part of the platform, without the need for a separate booking system.
Can we handle visitors without a staffed reception?
Yes. With digital visitor registration, guests check in via QR code or a pad in the lobby. The host receives an automatic notification on their phone, and all visits are logged with time and host information. This provides better security oversight than a traditional guest book, and saves the cost of a staffed reception. Izy includes visitor registration in the platform. Read more in our Knowledge Base

Technology and AI

What is AI prediction in canteen operations?
AI prediction uses historical data, weather forecasts, holidays and meeting room data to calculate how many guests will come to the canteen - with up to 95% accuracy. The kitchen can then produce the right amount of food, which reduces food waste and purchasing costs by 15-25%. Izy's prediction module is continuously updated and becomes more precise the longer it is in use. See how Izy Prediction works
What does ESG reporting mean for real estate?
ESG reporting (Environmental, Social, Governance) documents a building's environmental impact, social conditions and governance practices. From 2025, CSRD requires an increasing number of Norwegian businesses to report on ESG. For real estate, this means energy consumption, waste management (including food waste), tenant satisfaction and social measures. Izy delivers data for ESG reporting automatically - food waste, canteen economics and usage patterns are collected in the dashboard.
What does Izy cost?
Izy offers solutions for landlords from NOK 2,499/month and from NOK 3,500/month for the FM solution. Pricing depends on size, modules and needs. Use the value calculator for an estimate or contact us for a no-obligation walkthrough.

Log in

How do I register in Izy App?
You receive an invitation link by email. If you are just a guest, you can create a user yourself. Employees in affiliated buildings must receive an invitation from the tenant administrator, a colleague or the site manager.
I have not received an invitation in my email
Contact the site manager or person in charge of the building and send an email with your email address. You may not be on the employee list.
Wrong version of Izy App
If you see that your email is not registered, it is the wrong version of the app. Download the correct version from App Store or Google Play.
Forgot password
Tap "forgot password" in the Izy app to receive a password reset link by email. Check your spam folder if you don't receive it within a few minutes.
Invitation link does not work
If you get the error message "Invitation token does not exist", you are using a link that is no longer active. Ask the site manager to send you a new invitation link.

My account

How do I change my password?
To change the password in the app, go to Settings > Change password.
How do I download my personal information?
Go to Settings > Manage my data > Get a copy of my data > Download.
How do I change the language in Izy App?
Navigate to Settings > Language, then select the language you want.

Payment

How do I add a payment card?
When you make an in-app purchase for the first time, you get the option to enter your payment card. You can save the card for future transactions.
How do I pay by invoice?
Invoice rights are controlled by your employer. Contact your employer to find out if this is available to you.
Why can't I put payments on invoice?
If you do not have the option to put payments on invoice, you may lack the rights to do so. Check with your employer if this is an agreement between the service provider and the tenant.

Canteen - app

What do I do if the confirmation screen does not appear after payment?
If you do not get a confirmation screen, a receipt for your purchase will still be saved under Payments in the app.
I get the wrong price in the canteen
Send an email with the username you registered with to the site manager at your building. This may be because you registered without following the invitation link.

Didn't find what you were looking for?

If what you were looking for is not on this page, one of our friendly customer service staff can help you.
Contact Customer Service