You will receive an invitation link in your email. If you are guest only you can create the user yourself, your employer has agreement in the building must the tenant administrator invite you in. This is usually one of your colleagues or site manager on the building. Alternatively, ask for help in the canteen.
If you haven't received an email from your employer with a link to download the app, you may not be on the employee list. Contact the site manager or the person in charge of the building and send an email with your email address and which tenant you belong to. Alternatively, ask for help in the canteen.
If you forgot your password, tap “forgot password” in the Izy app. You will then be sent a link by mail, if you have not received a link within a few minutes, we recommend checking spam.
If you get the error message “Invitation token does not exist”, use a link that is no longer active. Ask the site manager or the person responsible for the build to send you a new link. Alternatively, ask for help in the canteen.
To change the password in the app, go to “Settings” > “Change Password”
Izy tar personvernet ditt på alvor Gå til: “Innstillinger” > “Administrer mine data” > “Få en kopi av mine data” > “Last ned”.
Navigate to “Settings” > “Language”, then select the language you want.
When you make an in-app purchase for the first time, you get the option to enter your credit card. When you post it the first time, you can choose to save it for the next time so you don't have to do it multiple times.
Billing rights are controlled by your employer, please contact your employer to obtain billing rights.
If you do not have the opportunity to put payments on invoice, it may be that you lack the rights to do this. Check with your employer if this is an agreement between the service provider and the tenant.
There may be several reasons why the control image sometimes does not appear after payment has been made. If you do not get a control image, a receipt for your purchase will still be stored, this can be found under “Payments” in the menu bar.
Did you log in without following the link in the email invitation? Send mail with the username you signed up with to the site manager on the build so they can link you up with the right deal. Alternatively, ask for help in the canteen.
