Frequently asked questions

You will receive an invitation link in your email. If you are only a guest, you can create a user yourself; if your employer has an agreement in the building, the tenant administrator must invite you in. This is usually one of your colleagues or the site manager at the building.

If you have not received an email from your employer with a link to download the app, you may not be on the employee list. Contact the site manager or the person responsible for the building and send an email with your email address and which tenant you belong to.

If you see that your email is not registered, it is the wrong version of the app. Download the correct version in the App Store: Here or in Google Play: Here

Click on the link: https://izyportal.izy.no/auth/forgot-password Go to your profile page and click "Reset password".

If you get the error message "Invitation token does not exist", you are using a link that is no longer active. Ask the site manager or the person responsible for the building to send you a new link.

When you make a purchase in the app for the first time, you'll be given the option to enter your payment card. If you enter it the first time, it will be saved for next time so you don't have to do it again.

Invoice rights are controlled by your employer, please contact your employer to obtain invoice rights.

There may be several reasons why the control image is sometimes not displayed after payment has been made, but your receipt will always be under "My orders" on your profile so it can be displayed as a receipt instead of the control image.

If you do not have the option to put payments on invoice, you may not be entitled to do so. Check with your employer. This is agreed between the service provider and the tenant.